Terms & Conditions

Last Updated: 29 July 2026

Welcome to Eureka Afro-Caribbean Market (“Eureka“, “we“, “our“, or “us“). These Terms & Conditions govern your use of our website and the purchase of products from https://eurekaafrocaribbean.co.uk.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

These Terms comply with the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable laws in England and Wales.

1. About Us

Eureka Afro-Caribbean Market

Website: https://eurekaafrocaribbean.co.uk

Email: info@eurekaafrocaribbean.co.uk

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding contract.

3. Products

We make every effort to ensure that product descriptions, images, prices, and availability are accurate.

However:

  • Product images are for illustration purposes only.
  • Packaging may vary from that shown on the website.
  • We reserve the right to discontinue products without notice.
  • Product availability cannot always be guaranteed.

4. Pricing

  • All prices are displayed in Pounds Sterling (£).
  • Prices include VAT where applicable.
  • Delivery charges are calculated separately and displayed during checkout.

If a pricing error occurs, we reserve the right to cancel the order before dispatch and notify you accordingly.

5. Orders

When you place an order, you will receive an email acknowledging receipt.

This does not mean your order has been accepted.

Your order is accepted only when we dispatch your goods.

We reserve the right to refuse or cancel any order where:

  • Products are unavailable.
  • Payment cannot be authorised.
  • Fraud is suspected.
  • Pricing errors have occurred.
  • Incorrect information has been supplied.

6. Payment

We accept payment using the payment methods displayed at checkout.

Payment must be received in full before goods are dispatched.

All online payments are processed securely by trusted third-party payment providers.

We do not store your payment card details.

7. Delivery

Delivery times are estimates only and are not guaranteed.

Delivery delays may occur due to:

  • Adverse weather
  • Courier delays
  • Traffic conditions
  • Public holidays
  • Circumstances beyond our control

Risk in the goods passes to you once the order has been delivered to the delivery address provided.

8. Fresh, Frozen and Perishable Goods

Many of our products are perishable.

Customers should ensure that someone is available to receive deliveries containing fresh, chilled or frozen items.

We cannot accept returns of perishable goods unless they are:

  • Faulty
  • Damaged
  • Unsafe
  • Incorrectly supplied

9. Returns & Refunds

Our Refund & Returns Policy forms part of these Terms & Conditions.

Please refer to our separate Refund & Returns Policy for full details.

Nothing in this policy affects your statutory consumer rights.

10. Product Information

While we take reasonable care to ensure product information is accurate, manufacturers may occasionally change:

  • Ingredients
  • Packaging
  • Nutritional information
  • Product labels

Customers should always read the product packaging before consumption.

11. Allergies

Many of our products may contain allergens.

Customers are responsible for checking ingredient labels before consuming any product.

If you have any allergies or dietary concerns, please contact us before placing your order.

12. Promotions and Discount Codes

Discount codes:

  • Cannot usually be combined with other offers.
  • Must be entered during checkout.
  • Cannot be applied retrospectively.
  • Have no cash value.
  • May be withdrawn or amended without notice.

We reserve the right to cancel promotional offers where misuse is suspected.

13. Customer Accounts

If you create an account, you are responsible for:

  • Keeping your password secure.
  • Maintaining the confidentiality of your login details.
  • Restricting access to your account.

Please notify us immediately if you believe your account has been compromised.

14. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Text
  • Graphics
  • Website design
  • Branding

is the property of Eureka Afro-Caribbean Market or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content without our prior written permission.

15. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software.
  • Interfere with the operation of the website.
  • Misrepresent your identity.
  • Engage in fraudulent activity.

We reserve the right to suspend or terminate access where misuse is identified.

16. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.
  • Our total liability for any claim relating to an order shall not exceed the purchase price of the goods concerned.

Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

17. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

18. Cookies

Our website uses cookies to improve your browsing experience and provide essential functionality.

For more information, please see our Cookie Policy.

19. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Industrial disputes
  • Government restrictions
  • Transport disruptions
  • Power failures
  • Internet outages

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will take effect immediately upon publication on this website.

Please review this page periodically to stay informed of any updates.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Eureka Afro-Caribbean Market

🌐 Website: https://eurekaafrocaribbean.co.uk

📧 Email: info@eurekaafrocaribbean.co.uk

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Returns Policy, and Delivery Policy, constitute the entire agreement between you and Eureka Afro-Caribbean Market regarding your use of our website and the purchase of products.

© 2026 Eureka Afro-Caribbean Market. All Rights Reserved.