Privacy Policy
Privacy Policy
Last Updated: 29 July 2026
Welcome to Eureka Afro-Caribbean Market (“Eureka“, “we“, “our“, or “us“). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at https://eurekaafrocaribbean.co.uk, place an order, create an account, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws. (UK Startup)
1. Who We Are
Eureka Afro-Caribbean Market
Website:
https://eurekaafrocaribbean.co.uk
Email:
info@eurekaafrocaribbean.co.uk
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
Account Information
If you create an account, we may collect:
- Username
- Password (encrypted)
- Order history
- Saved addresses
Payment Information
Payments are processed securely by our third-party payment providers.
We do not store your debit or credit card details on our servers.
Order Information
When you place an order, we collect:
- Products purchased
- Delivery preferences
- Order value
- Transaction history
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Referral source
This helps us improve website performance and security. (UK Startup)
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products to you
- Provide customer support
- Respond to enquiries
- Process refunds
- Manage your online account
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
Where you have given your consent, we may also use your information to send you:
- Promotional offers
- Discounts
- New product announcements
- Seasonal offers
- Marketing emails
You may unsubscribe from marketing communications at any time.
4. Legal Basis for Processing
We process your personal information only where we have a lawful basis, including:
- Performance of a contract (processing your orders)
- Compliance with legal obligations
- Legitimate business interests
- Your consent (for marketing communications)
5. Cookies
Our website uses cookies to:
- Remember your shopping basket
- Keep you logged into your account
- Improve website functionality
- Analyse website traffic
- Remember your preferences
Some cookies are essential for the operation of our website.
You may disable cookies through your browser settings, although doing so may affect certain website features. (Eureka US)
6. Marketing Communications
If you choose to subscribe to our newsletter or marketing emails, we may send you:
- Special offers
- New product launches
- Promotions
- Seasonal discounts
- Store updates
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
7. Sharing Your Information
We only share your information where necessary to operate our business.
This may include:
- Payment providers
- Delivery and courier companies
- Website hosting providers
- Email service providers
- Fraud prevention services
- Professional advisers where legally required
We do not sell your personal information to third parties.
8. Delivery Partners
To deliver your order, we may share:
- Your name
- Delivery address
- Telephone number
- Delivery instructions
Only the information necessary to complete your delivery will be shared.
9. Payment Security
Payments made through our website are securely processed by trusted third-party payment providers.
We never store your full payment card details.
10. Data Retention
We retain your information only for as long as necessary to:
- Process your orders
- Meet legal obligations
- Resolve disputes
- Maintain financial records
- Prevent fraud
Where legally required, certain records may be retained for accounting and tax purposes.
11. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your information, including:
- SSL encryption
- Secure hosting
- Password protection
- Access controls
- Regular software updates
- Website security monitoring
While we take reasonable precautions, no method of transmission over the internet is completely secure.
12. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details provided above.
13. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.
The latest version will always be available on this page.
16. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Eureka Afro-Caribbean Market
Website:
https://eurekaafrocaribbean.co.uk
Email:
info@eurekaafrocaribbean.co.uk
17. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. (UK Startup)
© 2026 Eureka Afro-Caribbean Market. All Rights Reserved.
